Toyota cars in China to play word games: non-financial compensation RAV4

Concern "China first automobile recall compensation"--Chinese compensation for owners of recalled Toyota RAV4 has a new argument.

Yesterday, the Faw Toyota confirmed to reporters, head of East China, Faw Toyota 29th agreements with Zhejiang industrial and commercial Bureau applies to recall to owners across the country. However, Faw Toyota said its sales on March 31, the company General Manager songmuxiuming has clarified that the Faw Toyota refers to compensation only for the owners with the "three ones" free service, with no other additional financial compensation.

The industry believes, such compensation is equivalent to the "chicken rib", Faw Toyota is playing with words.

Press release published on March 29, said trade and industry in Zhejiang Province, Faw-Toyota RAV4 car owner of the commitments to recall this year, including recall of progress, speeding up the door recalls, Scooter, loss of compensation-related and other services. Zhejiang industrial and commercial Bureau, is fighting for Chinese consumers enjoy the United States consumers the same treatment.

Cause for concern is that after the Zhejiang industrial and commercial Bureau announced the news, Faw Toyota has been closed, did not indicate whether the agreement with the Zhejiang industrial and commercial Bureau applies throughout. Until March 31, General Manager of Faw-Toyota sales songmuxiuming is finally the first statue, recalls with the Zhejiang industrial and commercial Bureau also applies to national compensation programmes.

However, the surprise is that songmuxiuming did not refer issue of economic compensation. He said that, in line with the principle of customer first, Faw-Toyota RAV4 owners for this recall has launched a service activity. Includes three items, the first is "at ease, security checks are Faw-Toyota's special professional equipment, as well as the expertise to check the vehicle"; followed by vehicle four wheel alignment checks and adjustments again is to examine and if necessary, add air conditioning system refrigerant. Any one of the three projects.

After promise of Scooter, Toyota also to "China RAV4 maintenance takes only 30 minutes, short scooter need not strong", Scooter provides an additional "at the dealership can not be timely repair case" conditions. He explained that in the United States as the number recalled, many vehicles in the shop for repair, the "substitute vehicles at this time, if you substitute when the car has enough, repair process in your car in our hotel in the back may be a taxi round trip for my car."

Songmuxiuming the only clear is, for customers who have already scheduled the RAV4 and, if not, full refund of deposit customers.

It is understood that up until the day before yesterday, Faw-Toyota RAV4 vehicles for more than 75,000 vehicles need to recall, has completed the repair 63,367, recall the percentage had reached 84%.

The trade and Industry Bureau of Zhejiang Province: consumer dissatisfaction with compensation for Toyota may report their complaints to the Consumer Council.

Yesterday, for Faw Toyota car sales limited General Manager songmuxiuming 31st of "provides three selected a free after-sales service project, no yiwai of economic compensation" a said, Zhejiang Province trade and industry people said, developed schedule, and door recall, and provides means car, and allows full returned deposit and compensation economic loss 5 items requirements is Toyota of official stand, but negotiations Shi considered to owners loss of working time fee, and fare all does not same, is not on specific compensation way, and amount made qualified, specific compensation way by all 4S shop and owners consultations processing "If consumers dissatisfied with the compensation, may report their complaints to the Consumer Council Committee, negotiated settlement", "elimination at all levels of consumer complaints in Zhejiang Province, Faw Toyota in negotiations that would accept the mediation of energy dissipation in Zhejiang Province".

Automobile maintenance industry insiders told the morning news reporter, Toyota's 3 service projects in the 4S shop price of about $ 200 but RAV4 vehicles of this recall is between March and the end of January this year, "only lasted 1 year car, four wheel alignment or air conditioning system check needs to be done? ”

Yesterday, Hangzhou Jianggan Toyota under 4S shop, eight 4S shop after-sales service personnel to the morning Post reporter that had been headquarters of the Toyota RAV4 received notification of recalled vehicles by way of compensation, there is no owner for compensation cases.
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