Domestic economic compensation for the first time to recall the owners of the dream only lasted two days and went down the drain. Pine Hideaki, general manager of FAW Toyota Motor Sales Co., Ltd., said in an interview for National RAV4 owners launched an "alternative" free testing services, In addition, do not recall the vehicle owners (including Zhejiang region) to give additional financial compensation.In addition to providing free services, pine Hideaki also has been in the national recall of 63,367 of the RAV4, the progress rate of 84 percent, fighting for April to complete the recall; has been booked RAV4 customers, if you want to retire the car eligible for full return of the deposit; maintenance RAV4 only 30 minutes, the time need to provide scooter is not; recall of vehicles and related service costs borne by the manufacturer, the dealer at no cost.March 29, Trade and Industry Bureau of Zhejiang Province, a timetable, FAW Toyota, its proposed site to recall, scooter, and allow a full refund of deposit and compensate for economic losses five are said to accept.Pine Hideaki These statements, no doubt denied the information of the owners of Trade and Industry Bureau of Zhejiang Province released March 29 Toyota RAV4 cars to financial compensation."First Financial Daily reporter, a FAW Toyota insiders, in addition to financial compensation, Trade and Industry Bureau of Zhejiang Province require FAW Toyota basically agreed, but also extended to the whole country. He believes that this matter (Zhejiang Industry and Commerce Bureau asked Toyota the compensation RAV4 recall the owners of economic losses) and the greatest significance lies in the policy level, countries consider to modify the three bags of policy.Toyota is no reason why Chinese owners for compensation, based on 2004 by the four ministries of the State General Administration of Quality Supervision, Inspection and Quarantine jointly issued the "defective auto product recall regulations, this provision does not recall the manufacturers claim for compensation, to find the car defects, concealed and unreported not recall the case of no corresponding penalties.Zhejiang Province, the requirements Toyota RAV4 compensation for car owners economic loss based in Zhejiang Province, local laws and regulations."Zhejiang" three guarantees "Catalog", introduced in 2000, clearly stipulates that the car belongs to implement for repair, replace or return of goods, the "three guarantees" for a period of one year or 15,000 km.According to Zhejiang Province, the implementation of the People's Republic of China Consumer Rights Protection Law by the provisions of Article 36 of the "Three Guarantees" of big-ticket items, operators should be responsible for the repair, replacement, return, the operator shall-site service or responsible for the transport; transported by the operators' request for consumers, operators should bear the transportation costs, lost income, travel and other reasonable costs.The law firm of Bank of China Shanghai Branch of lawyer Chen Guangyuan, told this reporter that should be in accordance with the relevant provisions of the Zhejiang Province, Zhejiang Province, the recall occurs, while complying with laws and regulations of the country and Zhejiang, while the defective auto product recall regulations did not recall the manufacturer raised the issue of compensation, but there is no provision can not be compensation.Even if financial compensation to the owners, traveling expenses and lost income for each owner together not more than 200 yuan, and 75,000 nationwide recall of the RAV4 car, probably in about 15 million yuan.Automotive expert Zhang Zhiyong, told this reporter that, for a car manufacturer, even if the economic compensation is in fact not much money, the reason for FAW Toyota refused financial compensation, on the one hand, government regulations there is no rigid constraint, on the other hand, FAW Toyota more from the firm's perspective, but not fully take into account the interests of consumers, Toyota "customer first" philosophy is not fully reflected.Toyota this time for the recall of the owners of the service, and the United States market, there is still no small difference.In the U.S. market as early as February 26, Toyota promised to recall the car owners to provide additional services, including the following aspects: as far as possible to shorten the repair time; the door recall service, taken by the dealer on behalf of back and also back to being recalled vehicles; provide vehicle owners to send to the dealer or sent to work; such as the owners can not or do not want to drive your own car, for owners of rental car or taxi ride of compensation within a reasonable period.In addition, Toyota will be included in this recall events related to U.S. dealers also promised to provide $ 7,500 to $ 75,000, ranging from compensation.
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