Yesterday, Cong Ming, public relations officer of Hewlett-Packard, told reporters that HP has already begun, in accordance with the Warranty Act, the HP computer users on the returned machine service, 1800 issue of computer users provided by the Hewlett-Packard repair or exchange service. The rights group indicated that they did not know, is currently planning to the United States to prosecute HP.
1 - HP said it has to provide maintenance or returned to 1800 users
Cong Ming, said HP is working to help consumers solve the problem in accordance with the Warranty Act. "As of March 29, Hewlett-Packard received a total of 13,000 consumer inquiries, HP 1800 consumer repair or replacing machine service.""But users need to wait a week," said Cong Ming, because HP will need to verify the consumer's specific situation is consistent with the three bags of provisions. Lost invoices or maintenance documents user can also repair center with engineers consulting registration. If the audit by HP will also provide the appropriate services for consumers. "Otherwise to reflect this, although he bought a HP computer problems, but problems and its repair. Cong Ming said, HP is to resolve consumer issues, in accordance with the Warranty Act does not meet the three bags of provisions, will not be able to enjoy the related services.HP, the flat response of the consumer rights group. A dv2623 user said, anyway, most consumers do not meet the conditions of the returned machine, and they have decided to no longer buy the HP brand of goods in the future.Another one just in the pits handle finished the registration of Mr. Lee said, within two years of his computer repair over 6, the first year of repair 1. Only within one year "HP repair twice returned machine services. So I just HP's registration, it is estimated that not enjoy back-up service."
2- Rights group in the United States to prosecute HP
This statement for HP, the HP user rights group on behalf of WangFengChang and lawyers know. Lawyer Liu Yongbin of the rights group, said HP bypass the lawyers, with the rights group of users, through other channels.WangFengChang said that the so-called return service, but HP's oral rhetoric. HP service station staff told a repair more than five times the user, if you want to recoil mechanism, we must provide proof of quality inspection departments.WangFengChang rights group with the United States attorney, sued Hewlett-Packard is planning in the United States, "Product Quality Law of the United States than domestic severe.
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